ABOUT THE COMPANY

Acumen, Inc. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. We assist people who choose to self-direct their care to manage the financial aspects of their program. Our passion is to help people lead independent lives through exceptional participant-directed programs.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Community Navigator will support their clients by providing information, technical assistance, and support. The Community Navigator will also develop, manage, and implement training for clients. In addition, the Community Navigator will coordinate with employers and assist during the recruitment process.

• Develop, implement, and maintain training programs for employers while meeting state guidelines
• Prepare participants in locating and accessing Non-Medicaid community supports/resources
• Assist the employer in identifying and sustaining an effective personal support network of family, friends, and paid supports
• Provide technical assistance with developing, implementing, and modifying a back-up plan for services, staffing for emergencies, and/or worker absences
• Monitor trainee progress, review homework, and answer questions
• Provide education and guidance, throughout the training the process
• Hold virtual/phone meetings with trainees to ensure understanding
• Assist employer with compliance with Medicaid funding
• Assist the employer in developing effective recruiting, interviewing, hiring, scheduling, supervising and payroll practices
• Maintain regular contact with employer and their contacts
• Complete required contact documentation in a timely manner
• Process and request related paperwork and manage electronic communication
• Register and enroll trainee in trainings as appropriate
• Issue a certificate of completion to certified trainees
• Ability to work flexible hours to meet the needs of participants/employers
• Maintain confidentiality regarding all communication and information related to the participant, employees and other people involved with the individual’s services.
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

MINIMUM QUALIFICATIONS

• Must be 18 years old or older
• High school diploma or high school equivalency (GED)
• Clearance of a criminal background check
• Clearance of North Carolina Health Care Abuse Registry check
• Valid driver’s license
• Qualified in CPR and first aid/willing to attain certification
• Exceptional organizational and communication skills
• Ability to make long term connections for individuals, their families, and the agency
• Effective interpersonal and communitive skills that consistently respect participants and family members and their ability to make choices
• Ability to develop and maintain positive relationships with community agencies

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Location:

• Greensboro, NC (Required)

Work Location: Remote