• Provide leadership and direction for IT Operations, ServiceNow, and Software Development staff, providing client and project management support, leading to high-quality client delivery.
• Maintain and optimize local networks and servers.
• Be responsible for device and password management.
• Oversee data backup and system security operations (e.g. user authorization, firewalls).
• Manage installations, upgrades, and configurations of hardware and software.
• Assess system performance and recommend improvements.
• Resolve issues escalated by technicians and engineers.
• Ensure data is handled, transferred, or processed according to legal and company guidelines.
• Provide support and guidance to stakeholders via the service desk.
• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses.
• Develop IT policies and practices.
• Plan, initiate, and manage information technology (IT) projects.
• Lead and guide the work of technical staff.
• Monitor progress to ensure deadlines, standards, and cost targets are met.

• Five (5) or more years as an IT Manager managing and leading Enterprise Service Desk teams utilizing Agile and ITIL methodologies for the Federal Government.
• ITIL 4 certification, is preferred.
• Managed a team of over 10 IT professionals.

• Proven experience as IT Manager.
• Experience with system installation, configuration, and analysis.
• Thorough knowledge of networks and cloud computing.
• Knowledge of data protection operations and legislation (e.g. GDPR).
• Experience utilizing Hyper-V technology.
• Leadership and organizational skills.
• Ability to manage multiple projects.
• Outstanding communication skills.
• Problem-solving aptitude.

What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.