Circinus is seeking an experienced and proactive Data Center Operations Support Systems Manager / Task Lead to oversee our data center operations and administration services for the Department of Treasury. The Data Center Operations Support Systems Manager / Task Lead will be responsible for managing the day-to-day operations of our data centers, ensuring seamless provisioning and management of installed systems and software environments. This role requires strong leadership skills, technical expertise, and a commitment to excellence in service delivery.
Lead the Data Center Operations Support Services team, ensuring smooth operations and adherence to service level agreements.
Oversee staffing, scheduling, and shift adjustments to meet service demands.
Coordinate with the Asset Management team for accurate asset tracking and consolidation efforts.
Provide tiered support for hardware and software issues, including complex technical problems.
Ensure timely resolution of support requests, logging all incidents into the incident management system.
Develop and implement disaster recovery and business continuity plans to ensure system resilience and agility.
Coordinate with relevant stakeholders to practice and refine response procedures for emergency scenarios.
Manage physical infrastructure maintenance and coordinate equipment deliveries.
Ensure compliance with security standards and support system upgrades and migrations.
Participate in daily standup briefings, providing updates to government stakeholders and contributing to daily status reports.
Collaborate with cross-functional teams to address system performance issues and implement enhancements.
Coordinate with the Change Control Board to manage changes in the environment and ensure compliance with established procedures.
Support configuration management activities, including software deployments and system upgrades.
Requirements
Requires Public Trust clearance
Master's Degree or equivalent and Fifteen (15) years of experience.
Ten (10) years in supervision of substantial IT/Networking projects, Five (5) years of this experience must have been in supervising large IT/Networking services contracts, including people of various job categories and skills, and must have occurred in the last seven (7) years. Experience in government contracting preferred.
Extensive experience in data center operations management, with a strong background in IT support and project management.
Demonstrated ability to lead teams, manage operational processes, and drive continuous improvement initiatives.
Familiarity with incident management systems (e.g., ServiceNow) and ITIL best practices preferred.
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