UX Program Manager

Location: Bellevue, WA (Onsite 3 days/week)

Description:

• Lead the design and development of rolling research programs ensuring they are well-defined feasible and aligned with organizational needs
• Provide training for non-researchers engaging with research programs and lead education initiatives across cross-functional teams
• Develop self-service research protocols evaluate research study plans and provide guidance based on best practices
• Identify and mitigate risks associated with research programs proactively developing solutions across operational planning program documentation resourcing and stakeholder relationships
• Track the status of research projects communicate updates to senior leadership and facilitate the application of research insights
• Collaborate with senior leadership to identify research priorities and opportunities
• Run triage meetings and manage request intake
• Manage 3rd party vendor relationships and maintain research tools and recruitment solutions
• Ensure compliance with privacy and data security policies across research initiatives
• Build processes to improve the research teams overall efficiency

Qualifications:

• Bachelor's or Masters degree in business operations organizational development or related field. Alternatively a degree in design human-computer interaction HCI experimental psychology cognitive science anthropology or other design/research related field
• 6 years of program or project management experience
• Experience working directly with UX designers or researchers
• Ability to manage ambiguity work autonomously and multi-task in an agile environment

Preferred Qualifications:

• Experience developing rolling research programs or self-service research programs
• Experience performing user research methodology e.g. surveys lab studies diary studies in-depth interviews etc.
• Proven track record of strategic UX or research leadership and success in driving UX culture in organizations
• Experience with voice interfaces artificial intelligence machine learning large language models and/or consumer tech products

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.