Job Details

Job Location

San Diego County / Inland Empire - San Diego, CA

Position Type

Full Time

Education Level

High School

Travel Percentage

None

Job Category

Customer Service

Description

Hourly Rate of $22.00

Southwest Dealer Services : Acrisure Protection Group I KARR Security offers dealer clients the industry leading F&I voluntary protection products, reinsurance / dealer participation programs, anti-theft programs and dealer-centric P&C / worker comp offerings.

The company boasts a national network of more than 3,000 active dealers across all 50 states. With driven focus for product innovation, compliance expertise and results-driven training, Acrisure has redefined how our dealer clients measure success and grow their bottom line.

Discover more at : www.AcrisurePG.com

Qualifications

PRODUCT SUPPORT SPECIALIST

Job Overview

Are you passionate about assisting and training dealership employees? Do you thrive in a dynamic, fast-paced environment?

Are you eager to travel? Southwest Dealer Services Acrisure Protection Group is seeking a highly motivated individual to join our team as a Product Support Specialist.

We are looking for someone who can build, nurture, and maintain relationships with our partnered dealerships, provide training and assistance to dealership staff, and effectively resolve identified issues.

Responsibilities

Listed responsibilities include but are not limited to :

• Become proficient with all Security System, Dealer Dashboard, and App features and functionality.
• Provide necessary information and documentation to our partnered dealerships.
• Conduct training sessions for dealership personnel on applications and backend systems.
• Maintain detailed records of dealership visits and completing checklist.
• Submit dealership meeting reports to district managers, direct manager, operations manager, and Sales Force.
• Respond to customer requests.
• Collaborate with team to identify and implement new strategies.
• Help Assist in resolving escalated situations regarding customer needs.
• Participate in dealership kick-offs for inquiries or training needs.
• Assist in training technicians with applications.
• Acquire positive App Ratings and Reviews
• Travel to various dealerships countrywide.

Preferred Skills & Experiences

• Positive, team-oriented, customer-oriented personality
• Courteous, pleasant, and professional demeanor.
• Willingness to be flexible and adaptable
• Proficiency in Microsoft Office
• Knowledge of iOS and Android systems
• 1 to 2 years of customer service experience preferred
• Degree in business or communication recommended but not required
• Salesforce experience preferred

Work Environment

• Primarily works on dealership lots.
• Full-Time, business hours : Monday Friday; 8 AM to 5 PM

Benefits, Compensation & PERKS

• Paid Vacation, Sick leave and Holidays
• Medical, Dental & Vision, other voluntary benefit options available
• Company paid Life, AD&D with Long Term Disability policy providing income protection.
• 401k Retirement Plan with 100% company Match
• Flexible work schedules

With driven focus for product innovation, compliance expertise and results-driven training, Acrisure has redefined how our dealer clients measure success and grow their bottom line.

At SWDS : Acrisure Protection Group I KARR Security, we don't just accept difference we embrace and support it, and we thrive on it for the benefit of our employees and our product(s).

SWDS : Acrisure Protection Group I KARR Security is proud to be an equal opportunity workplace and is an affirmative action employer.

Discover more at : www.AcrisurePG.com / career

Last updated : 2024-03-09