At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!

Essential Job Functions:

• Take incoming calls from customers and convert them to booked appointments.
• Outbound calling to our customer database to schedule appointments
• Follow up satisfaction calls to our completed jobs
• Participate in training so that you grow and develop as a professional.
• Maintain communication with dispatch and your manager.
• Ability to stay calm in high-stress situations and keep a professional, calm demeanor
• Conveys a positive impression of the company while establishing and building long-term customer relationships
• Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
• Communicates effectively and collaborates with all internal departments to satisfy customer needs
• Contributes to the department and company's success by meeting and exceeding all performance objectives
• Maintains proficiency of performance by staying current on all updates processes and changes
• Proactively identify areas for process change to improve customer-handling procedures
• Train all incoming new hires
• Generate internal reports

Qualifications:

• Proficiency with computers, especially Microsoft Office software
• General office practices and procedures
• Basic methods and practices of financial and general record-keeping
• Must currently be employed for at least 90 days
• May not have any prior write-ups or disciplinary actions in the past 90 days.
• Must have a good record of attendance.

Experience/ Education:

• High School Diploma or equivalent required, associates and college degrees preferred.

Compensation:

• $19 - $22 per hour

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE