1 Customer Care Coordinator Job in Remote, CA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
ACES is Hiring a Remote Customer Care Coordinator
Description
Job Title : Customer Care Coordinator
Location : Remote
Pay Rate : $18.00-$22.00 (dependent on experience)
About ACES :
ACES is a rapidly growing autism services company dedicated to enhancing the quality of life for individuals and families impacted with autism or other special needs.
We provide comprehensive, professional services to maximize individuals' potential in the home, school and community, throughout their lifespan.
ACES’ distinguished care is grounded in an industry-leading model of behavioral artistry which combines the best clinical practice of traditional Applied Behavioral Analysis (ABA) with humanistic elements that help our clients generalize their skills and gain independence.
At 30 locations, we are motivated to grow both so that we can serve more clients and close the significant supply gap that currently exists across the United States.
We are committed to attracting and cultivating the very best team members who embody ACES’ values and culture and are passionate about our work.
For more information, visit .
JOB SUMMARY
The Client Care Coordinator is primarily responsible for the onboarding of prospective clients and assistance in the steps resulting in them ultimately receiving service with ACES.
Additional high level responsibilities may include requesting recurring service authorizations to ensure continuity of care as well and assisting with coverage changes of existing clients
ESSENTIAL JOB RESPONSIBILITIES
Working under the supervision of the Client Care Manager, essential job responsibilities include, but are not limited to :
Serves as the primary point of contact for families, insurance and clinical team
Validate member ABA benefits and seek service authorizations
Collaborate with clinical team and insurance to maintain client’s ABA authorization is ongoing
Take ownership of client assignments
Provide high quality customer service
The foregoing job responsibilities are illustrative only and are not meant to be exhaustive. ACES reserves the right to change, amend or modify the job description / responsibilities at any time and in its sole discretion.
Qualifications
REQUIRED QUALIFICATIONS
Ability to work independently with only general supervision
Initiative and follow through
Proficiency with MS Office, word processing, spreadsheets, Internet software, E-mail, Database software, project management software
Highly organized
Professional, positive attitude and appearance
Excellent communication skills
Previous Insurance knowledge
Previous customer service experience
Bilingual (Spanish speaking) a plus
Develop strong working knowledge of contracted and carved out insurance plans to help educate clinical teammates on requirements
1-2 years of insurance and authorization procurement experience preferred
Exposure to behavioral health / ABA field(s) preferred but not required
Coordinate the onboarding process for new clients, including collecting necessary intake information and required documentation.
Coordinate and facilitate the client assessments and develop client profiles to support clinical Team
Collaborate with clinical teams to ensure the availability of appropriate resources
Liaise with clients and their families to address any inquiries, provide necessary information, and facilitate a smooth transition into services.
Experience with Medi-Cal is required.
PHYSICAL REQUIREMENTS
Ability to exert up to 10 pounds of force and lift / move up to 15 pounds
May include, without limitation, the following physical demands : sitting, typing and viewing a screen(s) for long periods of time
Benefits & Perks
ACES knows what it takes to deliver the highest level of care for our clients, and we believe our team deserves to experience that care as well.
We offer a robust benefit package, including health, vision and dental benefits, paid vacation / sick time, retirement options, pet insurance, and more, including :
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
The chance to make a meaningful impact in the lives of individuals with autism and related developmental disorders.
Job Summary
Full Time
Restaurants & Catering Services
$52k-67k (estimate)
03/04/2024
04/10/2024
acespizza.com
LYNCHBURG, VA
100 - 200
1996
TERESA CULPEPER
$5M - $10M
Restaurants & Catering Services
Related Companies
The job skills required for Customer Care Coordinator include Customer Service, Communication Skills, Customer Care, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Coordinator positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator. You can explore the career advancement for a Customer Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
02/12/2022: Florence, AL
They also take orders from the customers, process their payments, and explain the features and functions of the product.
01/09/2022: Miami, FL
Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
01/14/2022: Nassau, NY
Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
03/09/2022: Benton Harbor, MI
They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
01/29/2022: Salem, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/10/2022: San Jose, CA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
03/03/2022: Florence, SC
There are various methods for resolving problems and conflicts used by the customer service coordinator.
02/14/2022: Buffalo, NY
Step 3: View the best colleges and universities for Customer Care Coordinator.
Similar Jobs
Popular Articles
