Give hope. Give health. Make your mark in the fight against cancer. At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world. Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives. Job Description Summary: The Technical Writer on the Customer Support Team will support the Service Development Engineering team to develop and maintain the structure for all service documentation. This position will lead the conversion to an XML-based Content Management System. This position actively participates in the development process to ensure continuity between products, projects, and documentation. This position will work with Service Development Engineers to create and release content. Essential Duties and Responsibilities: Research, author, update, and control document revisions for service work instructions for FDA regulated medical hardware devices and software Work with internal teams to develop an in-depth understanding of the product and the documentation requirements Produce high-quality documentation that meets regulatory standards and is appropriate for a global audience Analyze existing and potential content, focusing on reuse and single-sourcing opportunities Maintain and implement service documentation architecture and release Work Instructions, SOP’s, BOM’s, Templates, engineering change order system via change management system Coordinates peer reviews, change authorization, and publication logistics Support Service Development engineers and Service Product Development Leaders through all phases of the Product Development Cycle Qualifications: a. Required Bachelor’s degree in journalism, English or communications, with experience in a specialized field such as engineering or computer science. Experience with XML-based CMS. Proven working experience in technical writing of software or hardware documentation. Ability to explain complex information in a clear and concise manner, making it easily understandable in text and pictures. Ability to deliver high quality documentation with attention to detail. Excellent written and oral communication skills. Strong working knowledge of Microsoft Office. Experience creating documentation for content to be translated into multiple languages. Experience in developing documentation for software, assembly, or service. Participate with product development and sustaining engineering project teams to ensure that documentation requirements are incorporated into new product designs. Lead the development of service documentation including service guides, technical bulletins, etc. Experience in image modification utilizing programs such as Microsoft Paint, Photoshop, etc. b. Preferred or Desired Experience with Content Management Systems such as Astoria, Vasont or SDL Knowledge Center. Bachelor’s degree in communications, technical writing or technical discipline preferred, but Associate’s degree plus two years in the field of communications (whether it be medical writing, marketing, academic research, etc.) may be considered in lieu of four-year degree. #LI-ML1 #LI-Remote To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship. EEO Statement At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans. Accuray Pay Transparency Statement: Accuray pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Accuray Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, future potential and internal pay parity. Our Vision and Mission We work passionately to expand the curative power of radiation therapy to improve as many lives as possible. We pursue this by thinking, acting, and executing beyond expectations every day to deliver better, safer radiation therapy solutions and help patients get back to living their lives, faster. Powerful Innovation that Delivers We are committed to designing radiotherapy solutions that can take on the most complex challenges — while making commonly treatable cases even easier. From robotic to helical radiation therapy delivery, we invent unique, market-changing solutions that can meet the full spectrum of patient needs.