Primary Duties & Responsibilities:

• Manage the client accreditation/certification account management process for new and renewal clients including:
  • Review incoming client applications for completeness to ensure accurate scoping and surveyor assignment; follow-up with clients on clarifications and requests for additional application information.
  • Where necessary, collaborate with manager on determining onsite survey scope (days/surveyors needed).
  • Collaborate with Scheduling coordinators to ensure timely survey/surveyor match and scheduling.
  • Develop and maintain working knowledge of Standards interpretation, operational processes and accreditation policies to be able to address client questions. Includes full AAAHC program portfolio.
  • Analyze Survey reports to ensure completeness, appropriate interpretation of the Standards, no evaluation conflicts among Standards compliance ratings, and to clarify any questions that may impact the accreditation/certification decision. Recommend an accreditation/certification decision for Accreditation Committee/Work Group consideration.
  • Process significant organizational changes and follow-up action as necessary including requests for additional information.
  • Generate reports to external bodies summarizing accreditation decisions and findings. 
• Comply with accreditation policies, effectively utilize AAAHC systems, and deliver work within timeframes required to fulfill turnaround time, volume, and quality commitments and expectations.
• Respond to, triage, and escalate client information requests and standards interpretation questions as necessary. Ensure quality client service through standards interpretation, report analysis, and policy compliance. 
• Implement and maintain timeline/action plans on assigned projects and adhere to deadlines, managing day-to-day projects and decision making. Projects may include participation in development and review of forms, flowcharts and process design to improve operational performance, and User Acceptance Testing (UAT) on new and enhanced systems.
• Propose individual goals, work on action plans, and monitor progress toward approved goals. Identify goal shortfalls and develop corresponding strategies to remedy.

QUALIFICATIONS:

Minimum Qualifications and Job-specific Competencies Required

• Bachelor’s Degree or equivalent work experience demonstrating necessary skills
• Excellent verbal and written communication skills
• Attention to detail with a focus on quality and results
• Ability to multi-task with demonstrated effective time management
• Customer service orientation
• Microsoft Office Proficient (i.e., WORD, EXCEL, PowerPoint)

Preferred Qualifications

• 1-2 yeas of relevant work experience
• Customer Service work experience
• Knowledge of health care service industry

Excellent Benefits Including: