About the Role:

As an Investigator/Loss Prevention Analyst, you will take sophisticated cases head-on through establishing proven partnerships with store and Loss Prevention leadership, local, state and federal law enforcement agencies, the Investigator is responsible for assisting with a strategy to combat organized retail crime, external and internal theft across the H&M Group within the assigned market.

This hybrid/field role reports into the Loss Prevention Analytical Manager, US, CA, PR and can be based out of one of following cities: Miami, FL or Atlanta, GA.

A Day in the Life:

• Takes a proactive approach to resolving internal and external losses within all assigned stores through training and awareness.
• Ability to define problems collect data and establish facts through proper investigations.
• Utilize Loss prevention reporting tools to identify internal and external losses.
• Supports with setting goals on relevant KPIs based on analysis, resolving problems, and monitoring performance in line with North America Security focuses.
• Responsible for building cases by collecting evidence using all available tools.
• Conduct successful nonconfrontational interviews with external or internal patrons through conflict management.
• Develop positive work relationship with state and local law enforcement agencies.
• Assist the leadership team in enforcing policies and procedures.
• Partnership with local Law Enforcement and Mall Security
• Stay current on ORC trends in partnership with other retailers and vendors.

Additional Accountabilities:

• Perform all other duties and responsibilities as required and or assigned to support the security safety and compliance for the 600 stores in US and Canada.
• Identifying and share deficiencies with Global Business Partners.
• Investigates and follows up on deviating activities based on analysis, with a focus on training needs, routines, and frauds.
• Identify and surveil fence locations.
• Ability to complete multiple tasks with minimal supervision.
• Identifying opportunities and supplying feedback regarding tests and new initiatives.
• Communicate ongoing investigations to their respective Market and Area teams.
• Knowledge and understanding of LP technology equipment (CCTV, Burglar Alarm, Access Control, and EAS) functionalities, terminology, and capabilities.
• Host periodic meetings with other retailers to discuss trends and solutions of shrink.

Who You Are:

• College degree in criminal justice preferred or equivalent years of experience.
• Strong analytical and problem-solving skills
• Experience with Organized retail crime preferred.
• Strong organization and time management skills
• Excellent verbal and written communication skills
• Strong professional maturity and the ability to deal with sensitive and confidential information.
• Proficient in Microsoft applications
• Valid Driver’s license
• Ability to travel at least 40% of the time with occasional international travel.