Onsite Support Specialist I (Technician & Training Specialist)

Washington DC Metro Area

• Travel Required: Yes, Valid Driver’s License Required
• Employment: Full-Time, 90-Day Probationary Period
• Compensation: $40,000 to start plus Travel Allowance
• Benefits: Dental Insurance, 401K Benefits, PTO, and Holiday Benefits
• Report to: Customer Care Manager
• Requirements: Must submit to background check

Company Summary:
Access411 is a K-12 school safety software company focused on creating safe and equitable learning environments for students and staff. Our philosophy is to work together with district leadership in a partnership to ensure that schools are safe havens for students and staff. Access411 is a mission-driven organization that takes a collaborative and team-oriented approach to supporting school districts across the country.

Position Summary:
The Onsite Support Specialist (OSS) position is part of the Customer Care Team and provides onsite technical support and training for our customers. It is the responsibility of the OSS to address customer concerns in a friendly, professional, and timely manner.

Technical Requirements

· Microsoft 365

· Ability to troubleshoot, test, repair, and service technical equipment

· Familiarity with Windows based computers, Android, and iOS systems

• CompTIA A preferred

· CRM experience preferred

Duties and Responsibilities

• Travel to customer sites to provide onsite technical support and training
• Be punctual every day
• Build positive relationships with customers and staff
• Train customers on best practices and use of our software and hardware solutions
• Dress professionally with employee shirt and ID badge daily

· Comprehend customer needs and make appropriate recommendations

• Produce timely and detailed service reports
• Arrival time and departure time check-ins with headquarters are mandatory
• Support technical installations and troubleshooting of computers and hardware
• Maintain lines of communication throughout Customer Care Team and to the Account Leaders
• Work on special projects as directed by the Customer Care Team
• Work with management on continual customer service quality

· Demonstrate desire to learn and continue education in present and future products, services, and technologies.

· Communicate and complete follow up action items to help resolve issues

· Occasional travel to headquarters or to assist with other regions

Qualifications

• High School diploma
• Associates or bachelor preferred
• Effective oral and written communications skills
• Must be physically capable of lifting and carrying up to 55 pounds
• Valid driver’s license with a satisfactory driving record

Benefits

• Monthly Car allowance
• Paid Time Off
• Performance Bonus
• Dental Plan
• 401(k)

Job Type: Full-time

Job Type: Full-time

Salary: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Computer hardware: 1 year (Preferred)
• Staff training: 1 year (Preferred)
• Customer support: 1 year (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: On the road