Access TLC is seeking an Intake/Office Assistant to join our Hospice team. The Hospice Intake/Office Assistant plays a crucial role in ensuring smooth patient intake and communication with families and healthcare professionals. This position requires excellent organizational skills, attention to detail, and a caring attitude. The Hospice Intake/Office Assistant is responsible for processing patient admissions, maintaining accurate records, and providing support to the hospice team during weekends.

Work hours are 9am – 4pm Saturday and Sunday with one weekend off per month. Our office is located in San Fernando.

Job Duties/Responsibilities:

· Handle incoming phone calls, emails, and correspondence related to hospice services, ensuring timely and appropriate responses.

· Respond to patient inquiries and process admissions over the weekend.

· Collect and verify patient information, including medical history, insurance details, and emergency contacts.

· Coordinate with referral sources, case managers and other members of the hospice team to ensure a smooth transition for new patients.

· Maintain and update patient records in our electronic system.

· Assist in scheduling and coordinating patient visits and family meetings.

· Assists with other administrative tasks relating to the delivery of hospice services.

Job Requirements:

· Previous experience in a healthcare setting, preferably in hospice care.

· Proficiency in Microsoft Office Suite and basic computer skills.

· Strong interpersonal skills and the ability to interact professionally with patients, families, and caregivers.

· Excellent communication skills, both verbal and written.

· Ability to prioritize tasks, work independently, and collaborate effectively within a multidisciplinary team.

· Availability to work weekend schedule is required.

Job Type: Part-time

Pay: $18.00 per hour

Schedule:

• Weekends only

Work Location: In person