Job Summary:

As a Call Center Agent/Customer Service for our medical clinic, you will be the frontline representative responsible for providing exceptional customer service to patients and visitors.

Responsibilities:

• Answer incoming calls from patients, physicians, and other healthcare providers in a prompt and professional manner.
• Schedule appointments for patients, including new appointments, follow-up visits, and specialty consultations, utilizing the electronic scheduling system.
• Provide information to patients regarding clinic services, procedures, insurance coverage, and appointment preparation instructions.
• Handle patient inquiries, concerns, and complaints with empathy and professionalism, striving to resolve issues to the patient's satisfaction.

Requirements:

• High school diploma or equivalent.
• Basic computer skills.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Compassionate and empathetic attitude towards patients and their families.

Job Types: Full-time, Part-time

Pay: $22.46 - $26.28 per hour

Expected hours: 18 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Location:

• Tulsa, OK (Required)

Work Location: Remote