Entry Level Service Router

Pay: $20 hr

Monthly performance bonuses ranging $200-$300

Frequent company events and contests with prizes such as gift cards, gift bags and more!

Annual reviews with opportunities of advancement and pay increases based on performance!

Join one of the leading providers of residential and commercial security systems for 75 years! They secure communities across California, Arizona, and Washington.

Worksite Location: Concord, CA

Schedule: 40 hours per week (8 hours, 5 days) within the below range

Monday-Friday 8am–7:30 pm Saturday 7:30 am–6:30pm Sunday 8am-6:30pm 1 weekend day off guaranteed!

Contract Length: 6 months Contract-to-Hire

Job Description:

• Receive, resolve, and route inbound calls for alarm repairs from both customers and technicians
• Assist customers calling with need of repairs with scheduling
• Assist alarm/security techs with their routes and schedule management
• Ensure alarm techs are on time in their routes, call customers to reschedule if not able to make it

Required Skills:

• Outstanding customer service skills!
• Ability to empathize with and de-escalate upset customers.
• Basic understanding of computer programs.
• Highschool Diploma or equivalent

Experience Level:

Entry Level

#csrNFC

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.