JOB DESCRIPTIONJOB TITLE:Health Center Team LeadFLSA STATUS: EXEMPTX NON-EXEMPTDEPARTMENT:Clinical OperationsTITLE OF IMMEDIATE SUPERVISOR:Health Center ManagerGRADE: (HR provided) DATE:5/2021 Position Summary Team Leader is responsible and accountable for assessing, planning, organizing, and supervising health center activities under the direction of the Health Center Manager. The team leader is a superuser in their area (MA or Receptionist) and practices in accordance to established ACCESS policies and procedures. They work to ensure that each patient has a positive experience. Core Job ResponsibilitiesTrain/precept new and existing staff according to standards and processesServe as the health center super-user for Epic and other tools/systems (including but not limited to Remedyforce, Safety Zone, ICare, Coupa, etc.)Supervise staff (in absence/at direction of manager) providing leadership and direction to all health center employees, motivate staff and ensure focus on the missionProvide clear and constructive performance feedback to staff, share performance feedback with health center managerPartner with providers and staff to solve problems, patient issues/complaints, etc.; provide conflict resolution support for team members (service recovery)Support manager with introduction and monitoring of new processes and procedures for the department when necessary.Assist with operational workflows - clinic scheduling, patient wait times, and other areas of concern to increase efficiency and quality services.Maintain health center inventory; replenish supplies as necessaryDevelop/prepare monthly staff time schedules; completes daily work schedule of assignments including scheduling lunch and breaktimes as directed by managerFacilitates quality control activities Support manager with compliance with OSHA, IDPH, TJC and other regulatory agency standardsHandle emergencies according to policy, as necessaryConduct daily health center huddles in absence of manager or as directedEnsure adherence to end of day processes (including) cash collection processesPerform all duties within their scope of practice (expert in their scope of practice).Serve as health center liaison for Vaccine For Children (VFC)Perform other duties as assigned Requirements/PreferencesHigh School diploma or equivalent requiredA minimum two (2) years’ experience in health care requiredA minimum one (1) year experience as MA or Front Desk Receptionist required A minimum of six (6) months’ experience as Epic super user requiredBasic proficiency in Microsoft Office products especially Outlook, Word, Excel requiredBilingual (English/Spanish) required for some locations, preferred in others Competencies/Behaviors Excellent communication; oral, written, presentation; ability to communicate at all levels and to translate complex principles/data into easy to understand concepts (if bilingual required, communication skills must be met for both languages)Collaborative: ability to work with individuals at all levels to implement new ideas and resolve problemsCustomer Orientation - establishes and maintains long-term customer/patient and colleague relationships, building trust and respect by consistently meeting and exceeding expectations.Flexibility/adaptability—exhibits flexibility on the job including the willingness and ability to readily respond to changing circumstances and expectations.Leadership - guides individuals and teams toward desired outcomes, is a role model for high performance standardsTime/priority management; ability to work effectively and efficiently under tight deadlines and multiple interruptionsOrganization skills; strong attention to detail and accuracyCritical thinking and problem-solving skillsEmotional Intelligence - exhibits confidence, empathy and respect when communicating with customers (patients), leadership and staffCultural Competence – ability to work and manage in a multi-cultural environment Working Conditions/EquipmentHealth Center/Clinical EnvironmentWeekends and evenings as assigned/requiredHealth Center demands may require traditional work hours to be exceededLocal travel between health centers occasionally requiredSome health centers may be located in areas with high crimeAble to sit for up to two (2) hours at a timeAble to stand for up to four (4) hours at a timeAble to lift and carry up to 20 lbsComputer/LaptopPhone/Fax/Copier/Scanner