Position Summary The Health Center Manager is a pivotal role in the ACCESS organization. It works in collaboration with Operations staff, providers, and ancillary and administrative staff to manage the short and long-term operations of a health center. This position manages the health center staff to provide high-quality health care and ensures that the health center meets or exceeds patient needs and succeeds financially. Core Job Responsibilities Manages Clinical Healthcare EnvironmentMaintains knowledge of current practices and the roles and functions of patient care team members.Ensures compliance with OSHA, IDPH, the Joint Commission (TJC) and other regulatory agency standards.Ensures staff is clinically competent and trained on their role in patient safety.Monitors clinical activities to identify both expected and unexpected risks.Manages and is accountable for patient encounters, quality of patient care and patient satisfaction.Makes regular observation rounds to solicit patient, staff and provider feedback.Monitors and is accountable for health center metrics.Organizes monthly staff meetings to review operations and quality data, and implements regular team huddles to ensure coordination of workflow and daily schedules.Investigates and addresses staff/patient compliance/Issues.Ensures clinical functions of the health center are carried out in accordance with the values of a Patient-Centered Medical Home.Encourages continuous interaction across staff levels for the purpose of coordinating and streamlining patient care.Maintains open lines of communication with providers, front desk staff and ancillary and administrative staff, and utilizes a team-based approach to coordinate patient care.Utilizes organization’s EMR system to access information and analyze data for use in planning patient care processes and systems.Serve as a change agent when patient care work/workflow is redesigned.Analyzes financial data and makes adjustments and recommendations to Regional Operations to support the overall fiscal viability of the health center Leadership and ProfessionalismContinually reinforces the organization’s overall mission to the health center staff, in written and oral communications, and in actions.Creates an environment in which professional and personal growth is an expectation.Effectively manage direct reports; communicating expectations, providing coaching and feedback, monitoring and managing performance and providing development opportunities. Work positively with health center providers, staff and leadership to ensure that needs/concerns/requests in relation to Health Center processes are addressed proactively and do not negatively impact efficiencies or established operational flows.Values and acts on feedback.Holds self and other’s accountable for actions and outcomes.Integrates high ethical standards in core values into everyday work activities.Represents ACCESS and/or is involved with external stakeholders, i.e. community leaders, outside community health entities, etc. Communication and Relationship BuildingBuilds trusting, collaborative relationships with: staff, peers, physicians, other disciplines and ancillary services, vendors, and community leaders.Builds relationship with community members; solicits community feedback and collaborates/coordinates with the department responsible to respond to feedback/resolve issues.Demonstrates emotional intelligenceAccomplishes objectives through collaboration, influence and encouragement; celebrates successes and accomplishments.Creates an environment which recognizes and values differences in staff, Physicians, patients and communities.Engage staff and others in decision-making to promote a patient-centered environment.Builds credibility with physicians as a champion for patient care, quality, and professionalism. Requirements/Preferences Bachelor’s degree in healthcare, business or related field requiredA minimum of five (5) years of experience in healthcare requiredA minimum of two (2) years of experience managing direct reports requiredAssociate degree in healthcare or related field plus a minimum of 5 years supervisory/team lead experience in healthcare or a total of 8 years of supervisory/team lead experience in a healthcare setting may be accepted in lieu of a Bachelor’s degreeDemonstrated ability to effectively manage performance of staffIntermediate proficiency in Microsoft Office; Outlook, Word, Excel.Bilingual (English/Spanish) preferred