The Service Center Specialist will provide service and support for members over the phone dealing with request that are both routine in nature and some that require extensive research and use of problem solving skills to identify and resolve issues with payment systems, mobile banking, internet banking, and other transaction or account related situations for members. The position will involve but is not limited to requests for balance information, transfers, loan payments, account research, product information, reaching out to other department or specialists, and explanation of situations or conditions that occur on deposit and loan accounts. This position will require new member follow up for accounts opened online and cross-sells for new or underutilized products and services. The primary role for this position is to participate in an one call resolution, along with other SCRs and take incoming calls, log notes related to discussions with members, and take complete ownership of the member’s needs while meeting ACCU performance standards on level of service on the phone.

Potential candidates need to be well-rounded in many Credit Union departments (specifically lending, member service and teller) and have an excess of knowledge on Credit Union products.