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Accenture
Bentonville, AR | Full Time
$46k-59k (estimate)
4 Weeks Ago
Front Office Operations Associate
Accenture Bentonville, AR
$46k-59k (estimate)
Full Time | Business Services 4 Weeks Ago
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Accenture is Hiring a Front Office Operations Associate Near Bentonville, AR

ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.

What's In It For You:

  • Collaborate with a diverse network of people
  • Actively deliver innovative solutions for Accenture's clients
  • Apply your skills and experience to help drive business transformation
  • Work locally or remotely, significantly reducing or eliminating the demands to travel

Project Description:

The Front Office Operations Associate position is responsible for a wide range of services that focus on providing welcoming, connected, attentive, and detailed support to onsite clients. This role also provides customer support with individualized attention, accurate information, efficient service, and timely follow-up. The majority of daily tasks will be completed independently according to office guidelines.

Located on reception floor, and all public areas, the coordinator will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

Responsibilities:

  • Provide high-level internal and external customer support
  • Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction.
  • Meet, greet and escort all VIP guests
  • Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
  • Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
  • Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
  • Handle daily signage requirements for guest wayfinding
  • Maintain building visitor list by managing the access badge process for employees and visitors.
  • Follow all security procedures and ensure visitors have visitor badges and name tags
  • Weekly and daily communication with Experience Team to confirm all attendee counts, security access, and host contact information.
  • Operate telecommunication systems and manage incoming calls; relay any messages to appropriate resource
  • Prepare and maintain lobby area daily, align all furniture to ensure a welcoming look.
  • Restock supplies daily throughout the reception and storage room areas
  • Provide general travel support (arranging for transportation, providing directions, etc.)
  • Ordering office supplies, snacks, and beverages
  • Track expenses and support office leader with purchasing credit card
  • Work closely with facilities, local technology, and other workplace departments to ensure high quality experience for all guests
  • When brought to the attention of the Welcome Host, assist with filing facilities tickets as well as a follow up
  • Carry out instructions for security, fire, health and safety guidelines
  • Communicate and interact effectively with any workplace position and showcasing a willingness to provide back up support
  • General administrative support
  • Interface with vendors (catering, AV, etc.) to provide seamless customer support
  • Respond to inquiries and anticipates customer needs
  • Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
  • Maintain a strong awareness of business activity and communicate all updates with your team members.
  • Conduct opening and closing walkthroughs when business requires

Successful candidate mindset:
  • High level of professionalism with a good executive presence demonstrated poise, calm under fire
  • Understands how to create warm, welcoming, individualized environments for customers 
  • Seek to analyze and solve problems 
  • Is a proactive business partner demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability 
  • Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments 
Must Have:
  • Work onsite in Bentonville, AR
  • 2 years of customer service experience 
  • Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
  • Have the ability to life/move up to 40lbs 
  • Critical Thinking
  • Customer interaction handling 
  • Issue management 
Keywords: Front Desk receptionist, customer service, administrative assistant

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the 
Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an 
email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$46k-59k (estimate)

POST DATE

03/29/2024

EXPIRATION DATE

05/28/2024

WEBSITE

accenture.com

HEADQUARTERS

WASHINGTON, DC

SIZE

>50,000

FOUNDED

1989

CEO

LIZ ARKY

REVENUE

$1B - $3B

INDUSTRY

Business Services

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About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people,... shareholders, partners and communities. Visit us at www.accenture.com. More
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