The ServiceNow Functional Consultant will support the implementation from proposal to delivery. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements. Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution. Supports organizational change management (OCM) efforts by providing information on the “to be” solution. Leads quality management reviews and ensures all business and design requirements are met. Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.

The ServiceNow Functional Consultant will work closely with the Solution/Technical Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts. Validates the configuration of business data and supports the technical team for any required custom development. Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements.

The work:

• Apply knowledge of ServiceNow to design solutions that meet or exceed requirements, support the technical team 
• Build trusting relationships with project stakeholders 
• Work closely with the ServiceNow Architect, identify ways to reduce implementation efforts 
• Ensure all business and design requirements are met
• Lead quality management reviews 
• Support test plan development and Organizational Change Management (OCM) efforts 
• Take accountability for ensuring quality solutions are developed and deployed 

Here’s what you need: (Qualifications)

• Business Analysis experience in a ServiceNow environment
• U. S. Citizen

Bonus points if you have:

• A ServiceNow System Admin certification
• An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL 
• Experience interfacing with clients
• Leading teams or projects
• An ITIL Foundations Certification 
• Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes