Regional Security System Technician

Acadian Total Security, a division of Acadian companies, has an immediate opening for a full-time Regional Security System Technician. This position will cover the Bayou Region which encompasses Morgan City, Houma, Thibodeaux, and New Orleans. This position reports to our Houma office.

• Up-to $5,000 Sign-on Bonus Available for Experienced, Licensed Technicians
• Employee Stock Ownership Plan, 401(k) or Roth option
• Medical, Dental, Vision, Life Insurance, etc.
• Opportunities for Advancement and Growth
• Promotion Plan
• Additional Income Opportunities with On-the-Job Product Sales
• Opportunity for Overtime
• Tools and Company Vehicle Provided
• Job Stability

Duties include but are not limited to:

• Install, maintain, and troubleshoot alarm equipment issues.
• Maintain internal data regarding system set-ups, reporting, and notification for customers.
• Maintains or establishes customer relations through proactive and effective communications with new or existing customers.
• Explain procedures related to monitoring alarms and processing alarms to customers.
• Diagnose and rectify customer issues with the purchasing and selection process of alarm equipment.
• Maintains spreadsheets, records, processes, procedures, and documentation of system designs.
• Maintains vehicle inventory control of alarm equipment and all other products used by ATS.
• Maintains workplace cleanliness and makes sure that all equipment is maintained properly.
• Remains educated and informed of industry trends in products, procedures and services.
• Ensures that customer installations and issues are resolved promptly and professionally.
• Provides customer support on any and all issues experienced by ATS customers.
• Maintains all necessary reporting for administration.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School diploma or GED.
• Criminal History check required
• 3 years of security systems experience preferred
• Must be PC literate with some familiarity with MS Word and Excel.
• Strong organizational skills.
• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.