Job Opening: Revenue Cycle Supervisor - Training & Quality

Summary of Duties:
The Training and Quality Supervisor is responsible for the implementation of a comprehensive training and quality program within the Revenue Cycle Department at Acadian. This person will directly oversee the trainers that are responsible for the new hire and continuing education programs. They will also oversee the audit and quality assurance roles within the revenue cycle department to ensure that Acadian meets and exceeds all quality standards relating to the billing and revenue cycle functions.

Job Location: This position is primarily based in the office.

Essential Duties and Responsibilities:

• Responsible for ensuring a high quality new hire education and onboarding process is available to all new hires.
• Leading and developing the training program established for all new hires.
• Development and implementation of a continuing education program
• Assistance in the training and hands-on implementation of all new hire training
• Proactive monitoring of audit scores to identify further training opportunities
• Oversight of the quality assurance team to ensure accurate application of ACS policies and procedures regarding revenue cycle processes.
• Development and leadership of team members to ensure training is updated to properly submit claims accurately
• Develops and monitors departmental goals/objectives to meet company-wide goals
• Continuously assesses and improves the department's performance using KPIs
• Recommends training opportunities to ACS Leadership team, and implements ideas
• Responsible for staffing and maintenance of payroll budgets
• Other duties and responsibilities, as assigned

Qualifications

• Two years supervisory/management experience in a healthcare-related field is a plus
• Proficient with Google, MS Office (Word, Excel, etc.) or equivalent platforms
• Ability to lead and manage a team
• Working knowledge of medical billing and federal/state regulations for billing
• Positive customer relations skills
• Excellent organizational, interpersonal and analytical skills
• Ability to work effectively as a member of interactive teams
• Professional work ethic and dress code
• Ability to adhere to productivity goals, departmental and company guidelines, policies and procedures
• Ability to work independently
• Punctual with strong attendance history
• Maintain highest level of confidentiality

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Acadian Client Services (ACS): ACS is a division of Acadian Companies handling all of the billing and revenue cycle functions for the Ground Ambulance and Air Med divisions. We are looking for highly motivated individuals that want to grow with a great company. There are multiple advancement opportunities available within ACS and Acadian.

Benefits (Included but not limited to)

• 401(k)
• ESOP (Employee Stock Ownership Program)
• Health Insurance

Why work for Acadian

Founded in 1971, Acadian Companies is an employee-owned, multi-faceted company with six divisions, a global reach and a mission of improving the lives of our patients, customers and employees through our innovative spirit and diverse divisions. Acadian has earned a reputation as one of the nation’s most respected and largest privately held medical transportation companies.

In an area known for a family-centric culture with strong communities and hard workers, Acadian Ambulance grew out of our community’s need for emergency medical support and care. Commitment to our community, along with our love of the people within it, guided us in the beginning and is our driving force today. Even with our expansive growth across multiple states, this mindset continues to be the foundation of our organization. We are proud to care for our family, friends, and neighbors.

In 1993, Acadian instituted an Employee Stock Ownership Plan (ESOP), giving employees the opportunity to own private stock in the company. Acadian sets up a trust fund for qualifying employees and contributes new shares of its own stock or cash to buy existing shares. Acadian employees currently own 80% of the company stock.

Through this structure, employees own the company, giving them a sense of pride and a stronger investment in their work. Acadian employee-owners see every day as an opportunity to make a difference.