Responsibilities:
- Oversee the daily operations of the front office department
- Ensure smooth check-in and check-out processes for guests
- Provide exceptional guest service and handle guest inquiries and complaints
- Train and supervise front office staff, including receptionists and concierge
- Manage room reservations and monitor room availability
- Coordinate with other departments to ensure guest satisfaction
- Handle financial transactions, including cash handling and credit card processing
- Maintain accurate records and reports related to front office operations
- Implement and enforce hotel policies and procedures

Requirements:
- Previous experience in hospitality or hotel management is required
- Excellent phone etiquette and communication skills
- Strong guest relations skills with a focus on providing exceptional customer service
- Proficient in front desk operations
- Knowledge of QuickBooks, Excel, and Outlook.
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational and leadership skills

This is an exciting opportunity for an experienced Front Desk Agent to grow into the next phase of their career. We offer competitive compensation, a supportive work environment, and opportunities for career growth. If you have a passion for hospitality and excellent customer service, we would love to hear from you. Apply now to join our team!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Work setting:

• In-person
• Resort

Ability to Relocate:

• Ellsworth, ME 04605: Relocate before starting work (Required)

Work Location: In person