The eCommerce Fulfillment Team Member, through an enthusiasm for the sports and outdoors business, is responsible for a premier customer experience in our curbside and in store pick up areas. This position provides products and solutions to a diverse customer base. Through this important work, the Fulfillment Team Member impacts customer satisfaction, store profitability, and Academy’s Purpose.

Skills:

 Excellent customer service orientation; an effective problem solver and communicator with customers and team members; bilingual is a plus.

 Passionate and well-versed in the variety of sports and outdoors hobbies

 Demonstrated ability to balance sales techniques with customer engagement to drive sales.

 Perform basic mathematical computations and apply common sense understanding to carry out instructions in written, oral or diagram form.

Responsibilities:

 Responsible for all pick, pack, and ship functions within the store in order to deliver efficient and exciting experience for customers.

 Pick items for customers accurately and quickly in order to meet service and required time standards

 Properly prepare and pack customer orders for pick up and/or shipment to meet the required time standards

 Service customers with in store pick up process and curbside order process

 Maintain order queue

 Troubleshoot orders to ensure picks are accurate, free of damage, and escalate inaccuracies or out of stock if needed

 Work cancellation reports and move cancelled product back to sales floor

 Enthusiastically delivers a premium customer experience that makes customers want to return to online shopping

 Maintain organization and cleanliness of packing area and equipment

 Drive sales through exceptional customer service skills, sales techniques and product knowledge to connect customers with the right products.

 Required to learn and follow company policies, procedures and safety rules.

 Adhere to company work hours, policies, procedures and rules governing professional staff behavior.

 Duties may change and team members may be required to perform other duties or roles as assigned.

Physical Requirements & Attendance

 Ability to work a flexible schedule including nights, weekends and holidays based on business needs.

 Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers), feel and lift up to 20 pounds.

 Frequently stoop, crouch, use fingers, grasp, push, pull, talk, hear and lift up 60 pounds.

 Occasionally required to sit, climb, balance and lift up to 60 pounds.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person