We have a client looking for an On-site senior service specialist. This is a temporary job with the possibility to go permanently.

***Shift timings***

8:00 am to 5:00 pm (Monday - Friday)

Job Type: Temporary to possibly permanent

Roles & Responsibilities

• Runs high-volume copy machines and performs binding and finishing work. 
• Operate high-volume scanners. 
• Operate image handling software 
• Operate MS Office and Email systems 
• Ensures convenience copiers are working properly, checking for quality via daily inspections. 
• Clears paper jams and informs technicians of specific problems. 
• Maintains records for management reports and inventories of supplies needed. 
• Distributes office supplies, fax transmissions, and mail to company personnel and/or designated drop-off points as required. 
• Calculates charges for jobs performed and maintains some billing logs. 
• Responds to and coordinates all service calls required by customers. 
• May perform filing duties in conjunction with specific customer requests. 
• Delivers completed jobs to pre-determined customer locations within and outside of the site. 
• Maintains daily meter and service logs. - May travel between customers’ buildings. 
• Answers customer questions regarding the status or feasibility of job requests. 
• Ensures upkeep of convenience copier areas by keeping them neat and well-stocked. 
• Performs duties related to the shipping and/or receiving of materials. 
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in completion of various jobs contracted. 
• Uses all copier equipment, calculator, fax machine, postage meter, and some PC. 
• Performs filing duties, which may include ‘purging’ and archiving old documents. 
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications) Typically Required:

• Requires high school diploma, GED, and 1 –2 years of experience or equivalent experience in a related field. 
• Some related copy job experience is preferred. 
• May require a valid driver’s license and minimum levels of auto insurance coverage 

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer service skills - Good PC skills - Good organizational skills and ability to prioritize 
• Mathematical and filing skills 
• Ability to use office machines and technical equipment 

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level 
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information 
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and pushing or pulling machines on wheels, which may weigh up to 700 lbs., to move for repairs. Walking between buildings may be necessary. 
• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
• Provides operations functions in one or all of the following areas:
• operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment and operates high volume mail processing equipment. 
• Ships and receives products and supplies, sorts, distributes, and handles incoming and outgoing mail/faxes, as well as applies necessary postage. 
• Provides copier maintenance and/or repair of customer site equipment.
• May also perform one of the following at entry level: bindery, QC and final check, housekeeping, file services, call center representative, etc. 

This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on on-site personnel configuration.