We are currently looking for a Live Chat Agent (Front Desk). The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

The successful candidate will:

• Offer quick and accurate assistance to customers
• Have strong attention to detail and strong reconciliation skills
• Be performance-driven
• Have a process improvement mindset
• Must be humble and a "get it done" attitude
• Have strong written and verbal communications skills
• Be a self-starter and able to work independently
• Be able to work in a fast-paced environment

Responsibilities:

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate

Create relationships with new customers to better understand and achieve their needs

Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately

Promotes interest in client products and services

Consistently achieves established standards of the position

Continually portray and project a positive and professional image

Provide administrative support

Requirements:

Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

Keyboarding and internet experience needed

Strong communication and interpersonal skills- including written and verbal

Upbeat, positive attitude, and professional demeanor

Articulate and well accustomed to a client-facing role

Ability to compose professional emails

Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation is $35.00 - $40.00/hour.

About AC RadioCom: AC RadioCom is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://acradiocom.com/.

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