Title: Customer Service

Reports to: Customer Service Supervisor

About the Company

AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company CULTURE is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers – not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day.

As a customer service representative, your primary duties would include the following:

• Communicate with customers to process accurate orders.
• Prepare order paperwork and enter orders into company software.
• Respond to customer inquiries and resolve questions or concerns.
• Assist with administrative duties such as word processing, filing, & copying.
• Work with team to ensure customer needs and deadlines are met.

This would be a good opportunity if you:

• Have general computer abilities, including typing, word processing, and ability to perform data entry using a 10-key pad.
• Have courteous and clear phone & email communication skills.
• Are organized, attentive to detail, and exercise good judgment in prioritizing duties.

This position requires some physical abilities including:

• Ability to perform repetitive motor tasks with both hands.
• Ability to use a computer for the majority of the workday.
• Ability to stand, walk, and move up to 25 pounds.

As a member of our team, you will enjoy:

• Competitive pay
• Medical: HMO and PPO options
• Dental: HMO and PPO In-Network
• Vision Plan
• Company-Paid Life Insurance
• 401(k) Retirement Plan
• Weekly pay periods (every Friday)
• Employee Assistance Program (EAP)
• Vacation & Sick Pay
• Paid Holidays
• Veteran’s day off with pay for associates who served in the military
• Career Advancement and Development Opportunities.
• Years of Service (YOS): We value and appreciate everyone's hard work and dedication. Our associates are recognized and awarded for years of service

Schedule: FT, morning shift, plus overtime as needed.

Pay: $17.00 to & $19.00 per hour. DOE

All candidates are required to pass a pre-screen drug test following an offer of employment, as well as provide documentation of eligibility to work in the U.S.

Equal Opportunity Employer/ Veterans encouraged to apply