As our front desk coordinator, you are the face of the practice. As the first person patients see when they come into the practice, it is your responsibility to greet patients and ensure they feel comfortable during their check in process. This person should be friendly, energetic, have a positive attitude, great communication skills, detail oriented and focused on excellent patient interaction. This position will be required to go between our Glen Allen clinic and our Chesterfield clinic.

Primary Responsibilities:

• Greet and welcome visitors in a professional and friendly manner
• Answer phone calls, take messages, and redirect calls as necessary
• Schedule appointments and maintain calendars for multiple providers
• Manage incoming and outgoing mail, packages, and deliveries
• Maintain a clean and organized reception area
• Assist with administrative tasks such as filing, data entry, and document preparation
• Provide excellent customer service to patients and visitors
• Handle customer inquiries and resolve issues or escalate them to the appropriate department/Manager

Requirements

• Previous experience as a front desk receptionist or in a similar role is preferred
• At least 1 year of customer service experience preferred
• Knowledge of basic office procedures and equipment
• Proficiency in computer skills, including Microsoft Office Suite (Word, Excel, Outlook)
• Strong communication skills, both verbal and written
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Professional appearance and demeanor
• Ability to maintain confidentiality of sensitive information

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 lbs at times

*In addition to the above requirements employees at our company must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor.”

This is an exciting opportunity for someone who enjoys providing exceptional customer service and being the first point of contact for visitors. If you are organized, detail-oriented, and have excellent communication skills, we would love to hear from you. Apply today to join our team!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Glen Allen, VA (Required)

Work Location: In person