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The HVAC Service Coordinator serves as the initial point of contact for our customers and service providers. Schedule technicians to conduct repairs and emergency services. Coordinates services of technicians and Subcontractors with customer representative and Lead Tech to meet contractual requirements and service requests.
As a service coordinator you will be responsible for supporting the operations team
• Works closely with customers to answer and respond appropriately to service calls and emergency calls in accordance with Escalation Procedures.• Works closely with dispatcher to schedule appropriate technicians to ensure the projects are staffed with the appropriate leadership, appropriately skilled technicians, and appropriate number of technicians. • Utilizes appropriate resources in support of both technical and operational needs.• Works closely with Service Managers and/or Contract Manager to schedule major repairs and keep them informed of scheduling and coordination efforts.• Coordinates with Project Managers to schedule additional technicians for installations, equipment start up and warranty services.• Create and manage work orders in CMMS system for quoted repairs
• Responsible for distributing customer assurance review and exception (CARE) information to general manager.• Ensure technicians have all customer contact information and job specific scope information to complete work in timely fashion.• Follow-up daily to ensure appropriate entry of work performed by technicians and Subcontractors. • Complete Work Order Audit Process for All Completed Work Orders daily.• Support Service Managers with coordination of scheduling between Technician, Subcontractor and Customer Representative.• Assist Service Managers in securing documentation for inclusion in reporting and invoicing to customer.
Essential Duties
Minimum Requirements
EXPERIENCE AND/OR EDUCATION
• High School Diploma or equivalent and prior experience in Call Center environment, preferred.• Exceptional Customer Service skills.• Experience working with CMMS Systems a plus.• Strong Organizational skills and attention to detail.• Excellent Verbal and Written Communication skills.• Proven ability to Multi-Task.• Proven ability to work effectively in a team environment.• Knowledge of mechanical systems and HVAC industry a plus• Strong Computer skills.
Full Time
$43k-54k (estimate)
03/30/2024
05/28/2024
The job skills required for Service Coordinator include Customer Service, Call Center, Scheduling, Written Communication, Leadership, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Coordinator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Coordinator jobs
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Step 3: View the best colleges and universities for Service Coordinator.