ABM Industries is a premier provider of facility management services, committed to delivering innovative solutions that enhance the efficiency and effectiveness of our clients' operations. With a focus on excellence and customer satisfaction, ABM Industries serves a diverse range of industries and organizations, setting the standard for quality and reliability in the industry.

ABM is seeking a dynamic and experienced professional to join our team as a Parking Operations Manager at a prestigious hotel located in Dania Beach. In this leadership role, you will be responsible for overseeing all aspects of parking operations, shuttle and valet services, transportation, including staffing, facility management, revenue optimization, and customer service. The ideal candidate will possess strong managerial skills, strategic thinking abilities, and a passion for delivering exceptional service to our clients and patrons.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

Key Responsibilities:

1. Strategic Planning and Management:
   • Develop and implement strategic plans and initiatives to optimize parking operations and drive revenue growth.
   • Set performance goals and objectives for the parking team, ensuring alignment with organizational objectives and client expectations.
   • Monitor key performance indicators (KPIs) and financial metrics to track progress and identify areas for improvement.
2. Staffing and Training:
   • Recruit, hire, and train a team of parking attendants, supervisors, and support staff, fostering a culture of excellence and accountability.
   • Provide ongoing coaching and development opportunities to enhance employee skills and performance.
   • Establish staffing schedules and assignments to ensure adequate coverage and efficient operation of the parking facility.
3. Facility Operations:
   • Oversee the day-to-day operation of parking facilities, including entrance and exit management, traffic flow optimization, and maintenance activities.
   • Implement and enforce parking policies, regulations, and safety protocols to ensure compliance by patrons and staff.
   • Coordinate with maintenance and janitorial teams to address facility maintenance and cleanliness issues promptly.
4. Revenue Management:
   • Develop pricing strategies and fee structures to maximize revenue generation while remaining competitive in the market.
   • Implement and manage parking payment systems, including cash handling procedures, credit card processing, and mobile payment options.
   • Analyze revenue trends and performance data to identify opportunities for revenue enhancement and cost optimization.
5. Customer Service Excellence:
   • Foster a customer-centric culture and ensure that all staff members provide courteous and efficient service to patrons.
   • Address customer inquiries, complaints, and escalations in a timely and professional manner, striving to exceed expectations.
   • Implement service improvement initiatives based on customer feedback and satisfaction surveys.

Qualifications:

• Minimum of 3-5 years of experience in parking operations management or a similar role, preferably in the facility management or hospitality industry.
• Strong leadership and team-building skills, with the ability to motivate and empower employees to achieve their full potential.
• Excellent analytical and problem-solving abilities, with a track record of driving operational efficiency and financial performance.
• Proficiency in parking management software systems and technology solutions.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, employees, and stakeholders at all levels.