Manages multiple services or site operations. 

Manages Food Service Operations including retail 

Promotes a customer service mindset at all times to both internal and external customers. 

Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency. 

Views everything with a process improvement mindset. 

Plans, directs, delegates and implements established department procedures and ABM Healthcare Support programs. 

Initiates new ideas to expand the department and company. 

Ensures that all sites are meeting its fiscal responsibilities and operating within established budgetary guidelines. 

Facilitates, creates, distributes and maintains all necessary reports and documentation for the multiple sites. Assures that Monthly and Hours Reports are consistently accurate and on time. 

Develops/coaches management team to ensure fullest potential is reached. 

Recruits and develops personnel, ensures work assignments and schedules meet department and facility needs to maintain quality standards. 

Ensures department Training Programs at all sites are being conducted within appropriate timeframes. 

Assures all supplies/equipment are purchased through approved vendors. Oversees all department related contracts with outside vendors. 

Ensures that all ABM Healthcare Support Systems and programs are in place at all sits in accordance with Regional Director of Operations. 

Champions all sites TQM/Customer Services Initiatives. 

Ensures that client’s needs are met at all times. 

Reports all pertinent data to Regional Director of Operations and ABM Healthcare Support Services Corporate Office in a timely manner. 

Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements. 

Maintains a safe work environment for all internal and external customers. 

Responds to emergencies at both night time and on weekends as required. 

Handles varying workloads and meet changing deadlines as necessary. 

Ability to accurately review and process data and attend to detail 

Ability to establish multiple priorities, work independently, and proceed with accomplishing objectives without supervision. 

Ability to communicate effectively in both written and verbal formats. 

Ability to handle and resolve work related problems. 

Works in a team environment interacting with a variety of departments. 

Possesses excellent customer service skills. 

Establishes and maintains cooperative working relationships; treats others courteously and with respect.