This person will oversee day to day operations of a node or market of identified Amazon Specialty facilities. They will ensure quality control of the facility, satisfaction of the site leader while exceeding client expectations. The Area Manager is responsible for overseeing day to day operations, escalations, training, staffing and coverage. Area Manager must be a professional in his/her understanding and knowledge of each site type in their area.

HR Related Tasks

• Ensures that all open positions are posted in a timely manner to backfill to avoid under target staffing levels and possible impact to service and site.
• Manages Payroll related items. 
• Manages Employee concerns. 
• Addresses any corrective action with employees. 

Account and Site Customer Support

• Weekly quality control inspections of all facilities in the node – thoroughly follows up on all findings and ensures correction. 
• Ensures route cards are provided and maintained for all sites 
• Has a strong relationship with client at all sites 
• Ensures cleaning supplies and equipment are maintained, laundered or replaced as needed
• Ensures that all touchpoint cleaning check lists are posted, completed and retained for verification or audit purposes at all locations 
• Ensures other site-specific check lists are posted, completed and retained 
• Follows up on all escalations and ensures long term correction or resolution – shares updates with national team and site leader
• Spends no fewer than 4 hours per week working on related tasks for each account - dependent on node size and geographical area
• Spends no fewer than 4 hours per week physically onsite for each account - dependent on node size and geographical area
• Schedules a monthly walk with client site leader to complete quality control Inspection and follow up on all findings or call outs 
• Manages all product/supply ordering where applicable for all accounts 

Employee Management 

• Ensures any new communications regarding SOW, SOPs, etc. are communicated out and or trained/reviewed with all staff in a timely matter, always meeting deadline provided 
• Complete monthly training with all staff and retain/submit documentation of training
• Ensure new hire training is completed for all employees coming into the facility 
• Ensure new staff members are trained and fully understand all ABM &/or Amazon SOPs for specified site type 
• Maintains communications with staff across all shifts at their sites

Other Task and/or Requirements 

• Has full knowledge of the SOW for each site type in their market or node
• Immediately reports escalations to Facilities Operations Manager (FOM) in a timely matter 
• Follows up and meets deadline on all National Team requests or directives 
• Responding to emails, calls, and texts in a timely and professional manner
• Hours should be flexible be to ensure accountability across multiple shifts.
• Add “Hours Submission” daily for designation sites in SharePoint.

Minimum Requirements

• Excellent written and in person communication skills
• Good computer skills and knowledge of software programs – Outlook, Skype, Teams, Excel, Chime, SharePoint
• Ability to learn new customer-based programs as well
• Experience in the facility service industry with a client facing background is preferred but not required
• 3 years’ experience in leadership and team building
• Must have valid driver license 
• Must have reliable transportation 
• Must be able to pass background check and drug screen
• Bi-lingual/multi-lingual a plus
• Ability to work long hours and be available 7 days a week 
• Ability to Multitask 
• Works well under pressure 
• Strong self-management skills 
• Must be organized and detailed oriented. 

This list is some but not all job duties and/or responsibilities that will be required for this position and managed on a proactive day to day bases.