Job Description

• Demonstrate quality leadership in meeting performance plans.
• Demonstrate and promote company culture, values, and management philosophy.
• Coach supervisors and assist in conducting employee reviews and administering disciplinary actions.
• Conduct curricular and practical training for multiple individuals on a scheduled basis in a classroom setting as well as on the job.
• Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements as related to the customer service contract are being satisfied.
• Control expenses within area of responsibility.
• Evaluate and justify supplies, equipment, and purchases as needed.
• Plan, organize, direct, coordinate, and supervise functions and activities of the department.
• Establish customer service standards and flow.
• Ensure compliance with regulatory agencies.
• Maintain an environment that is sanitary, attractive, and in orderly condition.
• Other tasks as assigned.

Minimum Requirements:

• Excellent interpersonal skills.
• Demonstrated proficiency with general business acumen.
• Strong service/quality attitude.
• Ability to analyze and interpret scheduling and other data.
• Ability to plan, organizes, prioritize, and achieve effective time management.
• Ability to work well under pressure and meet established goals and objectives.
• Strong public speaking skills.
• Sense of urgency and ability to meet deadlines; self-directed.
• Motivate and train staff.
• Strong computer skills to include Microsoft Office, Windows, and Power Point.
• Experience managing supervisors and frontline staff in customer-service operations preferred.