POSITION SUMMARY: Responsible for maintaining production flow and meeting or exceeding production goals. Responsible for generating sales, housekeeping, merchandising, signage, accurate cash register operations and loss prevention in adherence to Goodwill-West Texas standards. Ensures an excellent customer experience throughout the donation door, sales floor and cash wrap. Responsible for maintaining secure operations in opening and closing the stores. Maintain a safe and clean worksite and promote guidelines and processes. Works with Manager in supervising and providing training opportunities to employees.

EDUCATION / EXPERIENCE:

· 6 months Goodwill or supervisory experience required

· High School/GED preferred

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

· Ability to supervise and motivate employees.

· Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.

· Ability to communicate appropriately with coworkers and donors

· Ability to operate all equipment necessary to perform their duties

· Ability to accurately operate and balance POS and tagger system

· Ability to handle goods throughout the DSU

· Ability to stand and walk for long periods

· Ability to stoop and bend

· Willing to perform tasks necessary to ensure continuous operations

· Ability to work varied hours and days as business dictates

· Valid Texas driver’s license required

RESPONSIBILITIES & DUTIES:

(E – Essential function of job duties)

· Ensure each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge, and express genuine concern for customers and their needs. (E)

· Lead team in offering an excellent customer experience at the donation door, cash wrap and throughout the store. (E)

· Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. (E)

· Must be able to perform all aspects of the donation process to ensure smooth flow of quality donations (E)

· Merchandise and display items to maintain floor design and store housekeeping (E)

· Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc. Monitor & train staff to do the same (E)

· Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)

· Understand Goodwill Mission programs and follows the “round up” scripting to support the Mission. Ensure employees are trained and held accountable for “round up” process (E)

· Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary. (E)

· Display solid product knowledge & value of donated goods. (E)

· Lead team in conducting regular safety checks (E)

· Maintain security protocol regarding passwords, money handling and safeguarding the facility (E)

· Responsible for accurately maintaining records and goals. (E)

· Assist with floor moves. Maintain and improve upon merchandising, display maintenance & store housekeeping. (E)

· Monitor stock & process/replenish merchandise as needed. (E)

· Adhere to & enforce all company policies, procedures & practices including signage, pricing & loss prevention. (E)

· Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)

· Communicate appropriately & positively with co-workers & others. (E)

· Coach and educate new staff, as well as provide ongoing training.

· Monitor and report staff productivity, scheduling, and other issues to Manager. (E)

· Perform other duties & responsibilities as assigned by supervisor.