POSITION SUMMARY: Responsible for maintaining excellent customer service, generating sales, housekeeping, merchandising, signage, accurate cash register operations in adherence to Goodwill-West Texas standards. Ensures an excellent customer experience throughout the sales floor and cash wrap. Works with Manager in supervising and providing training opportunities to employees.

EDUCATION / EXPERIENCE:

· 6 months retail sales experience required

· High School/GED preferred

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

· Ability to supervise and motivate employees.

· Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.

· Ability to accurately operate and balance POS and tagger system

· Ability to communicate appropriately with coworkers and customers

· Ability to operate all equipment necessary to perform their duties

· Must be able to safely handle, lift and carry items

· Ability to stand and walk for long periods

· Ability to stoop and bend

· Willing to perform tasks necessary to ensure continuous store operations

· Ability to work varied hours and days as business dictates

· Valid Texas driver’s license required

RESPONSIBILITIES & DUTIES:

(E – Essential function of job duties)

· Ensure that each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge and express genuine concern for customers and their needs (E)

· Lead team in offering an excellent customer experience on the sales floor and at the cash wrap. Ensure every customer is greeted upon entering the store & thanked upon leaving the store (E)

· Assist Store Manager with floor moves (E)

· Merchandise and display items to maintain floor design and store housekeeping (E)

· Monitor stock & process/replenish merchandise as needed (E)

· Monitor supplies and equipment and takes action as necessary (E)

· Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc (E)

· Accurately balance cash drawer, complete daily sales and deposit documentation (E)

· Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)

· Display solid product knowledge and value of donated goods and train staff of such (E)

· Understand Goodwill Mission programs and follow the “round up” scripting to support the Mission. Ensure employees are trained and held accountable for “round up” process (E)

· Lead team in conducting regular safety checks (E)

· Maintain security protocol regarding passwords, money handling & safeguarding the facility (E)

· Enforce and adhere to all company policies, procedures & practices including signage, pricing & loss prevention. (E)

· Coach and educate new staff, as well as provide ongoing training for employees (E)

· Monitor staff productivity, scheduling, and other issues. Report issues and potential issues (E)

· Must be able to perform all aspects of the donation process

· Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)

· Communicate appropriately & positively with co-workers & others (E)

· Perform other duties & responsibilities as assigned by supervisor