Job Type

Full-time
Description
ABC Home & Commercial Services of DFW is looking for a Residential Customer Service Representative (CSR).
ABC is the largest privately owned pest control company in the state of Texas and we pride ourselves in treating our employees like family and not a number, like the other guys. Does this sound like the opportunity for you? If yes, then ABC Home & Commercial Services is looking for you. This position requires the ability to be able to, Achieve goals consistently and efficiently, work thoroughly, enjoy a professional work environment and bring accountability to work. If you feel that you have what it takes to be part of a service team apply today.
Position Summary: The primary goal of this position is to provide timely and effective customer service by utilizing an in-depth knowledge of ABC's services and programs. The Residential CSR will effectively communicate with both customers and technicians to provide the absolute best service possible. Requires ability to be confident and decisive and yet demonstrate effective judgment in a wide variety of and constantly changing set of scenarios.
Primary Responsibilities
•Answering incoming calls.
•Professionally, timely and effectively communicating with customers, technicians and service managers.
•Provide timely and accurate information to incoming customer requests.
•Scheduling
•Resolving or diffusing customer issues and providing timely feedback to supervisor regarding service failures or customer concerns.
•Resolving service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; following up to ensure resolution.
•Maintaining customer records by immediately updating account information.
•Contribute to team efforts.
•Call lists, resets and technician requests.
•Attending meetings, trainings, and required call monitoring.
•Working in partnership with other employees to meet and exceed customer expectations.
•Extra responsibilities as assigned such as month end, call day before report, etc.
•Maintaining positive attitude at all times with customers, fellow employees and supervisors.
Requirements
•Previous scheduling and/or call center experience preferred.
•Ability to organize and prioritize multiple tasks in a fast paced environment.
•Ability to communicate well, using excellent interpersonal and communication skills.
•Ability to understand basic billing.
•Must be able to adapt quickly in an ever-changing, fast paced environment.
•High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
•Ability to prioritize work load, work under pressure and handle irate customers and still maintain good composure.
•Excellent written communication skills, including spelling and punctuation.
•Previous customer service experience preferred.
•GED or High School Diploma required.
•Bilingual a plus.
•Strong time management skills.
•Excellent team player
•Commitment to company values.
•Computer skills.
•Must be able to type at least 60 wpm, proficient in 10-key, and be able to use phone system.
Physical Demands with or without accommodations are not limited to:
•May sit for long periods of time.
•Work indoors, in one cubicle alone or in a group.
•Ability to stay focused in an environment that may be prone to continuous distractions and interruptions.
•Required to talk.
•Required to hear.
What We Offer:
•Health, Dental, Vision, Life Insurance and much more!
•401(k) with company match
•Paid Time Off (PTO)
•Lead Now Program for all employees to increase earnings and pay
Salary Description

$16.00 to $18.00 per hour