• Provide leadership and direction to service technicians in a safe, clean, and effective manner
• Timely scheduling and completion of mechanical service operations
• Floor direction of mechanics and service technicians
• Applying parts and labor to service orders accurately and in a cost-effective manner
• Ensure stories on the service orders accurately reflect the problem and work completed by clearly documenting Concern, Cause and Correction
• Ensure shop productivity and efficiencies meet shop performance for shop goals and objectives
• Provide written assessments of mechanical and overall condition of buses as requested
• Know, understand, and implement Company policy and procedures related to personnel and service operations
• Promotes safe work habits and a safe clean work environment, including enforcing established rules, work methods, and administer disciplinary action(s) when necessary to ensure compliance
• Maintains a working knowledge of local, State and Federal regulations applicable to shop operations and personnel including EPA, OSHA, DOT and Worker’s Compensation and implementation of all company policies and systems
• Embraces and promotes ABC’s customer service philosophy
• Other duties as assigned

• Previous managerial experience in an automotive environment, motorcoach preferred
• Able to read and understand specifications and schematics
• Current driver’s license is required. Preferrable but not required, to complete and maintain the DOT requirements necessary to obtain a CDL class B license with passenger endorsement
• Requires good organizational skills to include the ability to effectively manage multiple projects, prioritize tasks and complete assignments within expected time frames
• Familiar with and proficient in the use of computer and systems for business application Microsoft Word, Excel, Outlook, and other business ERP systems
• Preferred to have ASE, Cummins, Detroit, and Allison certifications

• Strong customer service skills and abilities
• Be able to multi-task and work independently
• Strong communication skills and the ability to communicate effectively with all levels within the company, its customers, and vendors
• Ability to interpret policies and procedures and follow directions
• Willingness to be flexible and productive
• Ability to speak, read and comprehend the English language

• Ability to lift, push and pull at least 50 pounds
• Ability to stand and walk for extended periods of time (80-100% of shift)
• Ability to bend, stoop, squat and lift frequently throughout a shift
• Ability to work in and outdoors for extended periods of time

Job Summary