Customer Service Representative

We are Natural State Leasing dba Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Aaron’s Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one step closer to their goals of ownership, and are critical to the success of our stores. As a Customer Service Representative, you’ll support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments.

Skills for Success
Customer Service Representatives thrive in a fast-paced environment, and are positive and professional problem- solvers motivated to do whatever it takes to help our customers achieve their goals. Customer Service
Representatives can connect and relate well to people, listen attentively, explain things simply and easily. Like all
Aaron’s Associates, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Assist customers on the showroom floor
• Accept and process customer payments
• Input customer information for new lease agreements purposes
• Update customer information and account statuses
• File and maintain customer information and records
• Manage transactions with customers
• Answer incoming service calls
• Maintain regular mailing campaign
• Process order forms and references
• Maintain the appearance and organization of the customer transaction counter
• Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise

Requirements

• At least 18 years old
• High School diploma or equivalent
• Excellent customer service and communication skills
• Strong sales skills in person or via telephone
• Computer comprehensive skills
• Proper telephone etiquette
• High level of energy in the workplace
• Maintain a professional appearance
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Rewards
Associates enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package which includes:

• Medical and dental
• 401(k) plan
• Life insurance
• Employee purchase discounts
• Paid time off including vacation days, sick days and holidays

About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should

choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Aaron’s is an Equal Opportunity Employer

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Travel requirement:

• No travel

License/Certification:

• Drivers License (Required)

Work Location: In person