Customer Accounts Advisor Plus

Rock Hill, South Carolina

Overview

A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals.

In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals.

You'll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Benefits

Discover our commitment to keeping our community healthy, refreshed, and engaged.

• Rewards vary based on Full- and Part-Time employment status.
• Rewards vary for locations in Canada.

401(k) Plan Life Insurance Medical, Dental, & Vision Insurance Paid Time Off Discounts and stock purchasing plan Direct Deposit Sundays Off

Customer Accounts Advisor Plus

Job Schedule Corporate Retail Store Job ID 56814 Date posted 05 / 23 / 2024

Job Title : Customer Account Advisor

Job Family : Company Stores

FLSA Status : Non Exempt

Job Code : 176 & 136

Summary :

The Customer Account Advisor assists the Accounts Department in lease agreement renewal

Duties and Responsibilities :

• The Acquisition and Maintenance of Customers
• Protect Company assets
• Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
• Document all customer appointments in the store computer system
• Maintain updated customer information
• Assist with merchandise returns and customer deliveries as directed
• Perform responsibilities of the Customer Account Manager when directed
• Safely operate company vehicle
• Load, secure and protect product in company vehicle
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Assist the Sales Team as needed

Education and Experience :

High School diploma or equivalent preferred

Required Skills and Competencies :

• Position routinely requires lifting, loading and dollying merchandise 50-300 pounds
• Good communication and interpersonal relationship skills
• Strong telephone etiquette
• Good organizational skills
• Professional groomed appearance
• Good driving skills
• Ability to work schedule of budgeted hours varying from 8am to 9pm
• Satisfactory MVR, physical / certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy

Last updated : 2024-05-23