**Requirements:**

- Associates degree from an accredited college/university OR a minimum of one year of customer service experience in a fast-paced, multi-functional customer-focused environment.

- Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred.

- Proficiency in Microsoft Office Suite applications including Word, Excel, and Outlook, with excellent data entry skills.

- Effective written and verbal communication skills.

- Ability to manage and prioritize demands from multiple sources, internal and external.

- Ability to multitask and problem solve.

- Excellent analytical, organizational, time management, and problem-solving skills.

- Ability to work in a fast-paced, high-energy environment and willingness to work overtime as needed.

**Responsibilities:**

- Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies.

- Perform searches, document retrieval, preparation, execution, filings, and recordings at all jurisdictional levels.

- Assist internal/external customers and/or vendors with order fulfillment and problem resolution.

- Understand, demonstrate, and explain client service offerings, procedures, processes, methodologies, and delivery options, as well as jurisdictional requirements to customers, team members, and/or vendors.

- Make well-informed and timely decisions to meet client expectations and requirements.

- Make recommendations on improving customer satisfaction, retention, efficiency, revenue growth, cost savings, and financial results.

- Challenge existing procedures and processes, making recommendations to enhance and improve them with the objective of increasing team efficiencies and overall satisfaction.

- Assist customers, team members, and/or vendors with training on products, jurisdictional requirements, and company databases using a consultative approach.

**Note:** This is a 100% onsite position.

Job Type: Contract

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Pasadena, CA (Preferred)

Work Location: In person