Join our Anthem Parkside at Merrill Ranch team in the East Valley (Florence), and be part of a dynamic, all-ages Master Planned Community. Our 43,000 sq. ft. recreation center boasts a lap pool, waterpark, fitness center, gymnasium, Kids Zone, and more. The community offers outdoor amenities like pickleball, tennis, basketball courts, and pocket parks. Members of the Anthem at Merrill Ranch Community Council access shared facilities, including an 18-hole golf course. With over 2000 homes, this developer-controlled Master Planned Community is a hub of innovation in the growing East Valley!

We're hiring a General Manager to provide top-notch customer service through expert knowledge of Covenants, Conditions & Restrictions (CC&Rs), management of contracts, strong financial reporting skills, and staff management. Join us in shaping the future of this thriving, developer-controlled community.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Provide oversight and guidance for compliance and architectural processes, ensuring adherence to requirements of the community governing documents and AAM’s management contract.
• Plans, organizes and assists the Board in conducting Board and committee meetings, annual membership and Town Hall meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Extensive facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.

Experience

• 3 year(s): High school diploma or GED and three (3) years of experience as an Onsite Community Manager encompassing all of the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. Valid Driver's License.

Education

• High School or better

• Bachelors or better

Licenses & Certifications

• CMCA
• PCAM
• CAASP
• CAAM