Position Responsibilities:

• Provides direct support to the Community Manager in order to meet community standards.
• Partners with homeowners to educate and ensure effective, long-term solutions.
• Researches issues of non-compliance and prepares documentation for Committee/Board review.
• Records and tracks compliance information through company database.
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&R's.
• Educates homeowners, staff and realtors on proper submittal processes and compliance administration.
• Meets with and provides ongoing education to homeowner committees.
• Develops and utilizes a computer software tracking system (Jenark) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Strong computer software skills (Excel, Word, Outlook, Jenark, etc.).
• Knowledgeable with company processes (violation letters, architectural designs, etc.).
• Ability to multitask, and prepare and process large amounts of compliance items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Position involves sitting, standing, and movement throughout the day.
• Utilizing a computer in an office setting.
• Utilizing vehicle to perform routine physical inspections of the Community.

Experience

• 3 year(s): High school diploma or GED and three (3) years of full time, paid, professional experience in an administrative support position involving knowledge and enforcement of rules and regulations to provide ongoing support for internal and external customers. Valid driver’s license.

• 2 year(s): High school diploma or GED and two (2) years of full time, paid, professional experience working in an administrative support position within an HOA management role to be familiar with CC&R’s and other HOA functions in accordance with compliance and enforcement of governing documents.

Education

• High School or better