Primarily responsible for providing community management to assigned communities as well as provide effective leadership and direction to assigned Community Managers.

Position Responsibilities

• Be the face of AAM by developing a working relationship with community board members and having monthly conversations with boards of directors.
• Provide successful management to assigned portfolio of communities.
• Accompany Community Managers on property tours. 
• Provide leadership and direction to Community Managers.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Update watch-list with concerns.
• Attend annual meetings and emergency meetings with Manager.
• Attend Board Meetings as needed and randomly to check for quality of management.
• Maintain a professional demeanor when representing AAM at all meetings and functions.
• Document and recommend managers for incentive program to Regional Director.
• Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Director.
• Conduct bi-weekly meeting with Community Managers in order to gain a better understanding of their communities and address concerns.
• Assist with Community Manager assignments.
• Train and supervise assigned personnel by providing leadership and direction to Community Managers and prepare annual as well as 90-day reviews.
• Review, proofread and approve all board packets, meeting minutes, mailings, notices, newsletters, etc.
• Review inspection reports, task lists and community websites.
• Handle escalated homeowner calls.
• Monitor budget preparation and Insurance renewals.
• Attend transition turnover meetings.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Ability to seek out and acquire new business.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
• Sitting and standing for moderate periods of time.