Aalchem LLC is a wholesale chemical distributor established in January 2002 and headquartered in Grand Rapids, Michigan. Aalchem owns and operates five warehouses, which also incorporate a HAZMAT facility, analytical laboratory, and chemical blending capabilities.

At Aalchem, we take whatever is required to ensure the unique needs of each customer is met. We have grown through strong relationships, innovation, and dedication, resulting in an incredible average annual sales growth of 35% per year. Along with our dedicated one-on-one focus on customer needs, we attribute our growth to consistently reinvesting in our infrastructure, inventory, and our most important asset, people.

From two employees during its first year of operation in 2002, Aal Chem has grown to a staff of more than 50 employees whose dedication is instrumental in ensuring that our customers get the chemical products they need on a timely basis.

To support our growth, Aalchem is seeking an experienced Customer Service Specialist (CSS) to join our team. An integral position within our organization, a CSS will create relationships with customers through prompt and accurate communication, detailed processing of sales orders and continued follow-though to meet customer needs.

Specific responsibilities will include:

• Procurement: Process orders, check orders for accuracy, up-selling/suggestive selling, follow-up on back-orders.
• Record Retention: Compile and update physical or digital files on customers; monitor backordered items and allocations.

Qualified candidates will meet the following requirements:

• Previous experience in a customer service/sales support role.
• Associate’s degree in business or a similar field a plus.
• Exceptional interpersonal, customer service, organizational and communication skills (both verbal & written).
• Strong attention to detail, the ability to manage multiple priorities, patience, and flexibility.
• Computer savvy with experience using an ERP system, Excel spreadsheets, Word, and the Internet.

Aalchem offers a competitive wage and benefits package including the following:

• An hourly wage based your skills and experience as well as the job
• Quarterly bonus based on profitability
• Medical, dental and vision insurance
• Employer provided and Voluntary Life Insurance
• Employee Assistance Program
• 401(k) Roth and Traditional Plan with 3% Safe Harbor Profit Sharing contribution
• Company pension
• Short-term Disability
• Generous Paid Time Off

Aalchem is an Equal Opportunity Employer

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Business to Business Cust. Svc.: 1 year (Required)
• Customer Service/Sales Support: 2 years (Required)
• Wholesale Customer Service: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Grand Rapids, MI 49508 (Required)

Work Location: In person