Part Time Call Center Customer Service Specialist
LOCATION: W.A. Lettinga Campus - Grand Rapids, Michigan* Hybrid and Remote work possible
DEPARTMENT: Admissions - Call Center
TARGET PAY: $13.75/hr
The Role:
As a member of the Call Center team, a Call Center Customer Service Specialist is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering inbound questions or transferring to another department as appropriate, responding to info emails, working in our data system Salesforce, and performing live click-to-chat on the university website. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion
You will love this job if you are:

• Someone with an eye for detail. While keeping everything moving, you also catch the little things that make all the difference.
• A collaborator and contributor to team goals, willing to support others on the team to ensure progress toward our common objectives.
• Someone who thrives in a fast-paced culture. Despite a busy task list, you're organized and productive.
• Curious about technology and leveraging its potential to meet goals more effectively, and provide better data for decision-making.

You Will:

• Exhibit flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
• Answer and dispose of all incoming telephone calls via appropriate transfer, answer FAQ, taking a message, or follow-up and return call.
• Complete specific projects/programs which may involve planning and coordinating work, analyzing data, and preparing reports.
• Maintain, process, and manipulate data on a personal computer/mainframe using word processing, database, and spreadsheet software.
• Tabulate and report calls; make and report appointment confirmation calls.
• Operate a multi-line phone switchboard and contact center application.

Awesome if You Have:

• High School Diploma required. Bachelor's degree preferred.
• Previous call center experience preferred.
• Sales skills/sales experience is helpful..
• Ability to communicate persuasively and effectively utilizing office equipment and current technology including phone systems, online chat, video chat and more.
• Excellent interpersonal, communication and presentation skills, both written and oral which transcends to diverse audiences.
• Demonstrated ability to multi-task and process large amounts of information quickly in a fast-paced environment.
• Demonstrated ability to work accurately and effectively with computerized data systems.
• Demonstrated ability to utilize customer relationship management software.
• Demonstrated ability to type (35 wpm) in complete sentences.

Extra AwesomeIf You Have:

• Your Bachelor's degree and relevant work experience.
• Experience with Banner.
• Previous experience in a call center environment

Our culture, benefits and perks Empower U with:

• Freedom to grow. We offer free or reduced tuition for staff, spouses and dependents. Nationally recognized internal training and leadership programs, and career development. Is your program not available at DU? Ask about Tuition Assistance.
• A caring culture DU values work-life balance and offers generous and flexible paid time off, 403(b) with an employer contribution plus the opportunity for an additional employer match with an employee contribution, paid volunteer time off, relocation benefits and more...
• A Healthier U. Wellness program, free use of Athletic Facilities, Employee Discounts, and access to Employee Assistance Program (EAP.)

Diversity and Inclusion:
At Davenport, we believe that engaging diversity, equity and inclusion is essential to achieving educational and institutional excellence. We invite you to join us as we band together to create an environment of equity and inclusivity that leverages diverse life experiences, ideas, backgrounds and perspectives. We respect diversity and are committed to fostering an environment of support, inclusiveness and learning, both in the workplace and throughout the application process. With that in mind, we welcome applications from candidates of all backgrounds, including people of color, people with disabilities, Veterans and the LGBTQ community. We recognize that not all job seekers have all the preferred qualifications listed in the job ad, but we strongly recommend that you apply if you meet most of the criteria.
About Davenport University:
At Davenport University, we know what it takes to be successful. With over 155 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve.
Would you like to be part of our success? It all starts here!
EEO-Davenport University is committed to equal employment opportunity regardless of a person(s) national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, transgender identity, veteran or military status, marital status, height, weight, genetic information, and any other category or classification protected by law.
Link to full job description: Call Center Admissions Specialist