Description

Position Summary

The Vehicle Registration Clerk (Gate) position is responsible for processing vehicles by use of the handheld scanner to accurately and in a timely manner check vehicles into the auction system, and exit vehicles following established rules and policy guidelines. The position is also responsible for providing outstanding customer service to internal and external customers, and safeguarding consignor and auction assets. 

Essential Duties and Responsibilities:

• Responsible for identifying the appropriate consignor by use of the Transport Bill of Lading or other recognized form(s). Verify the last six of the Vehicle Identification Number (VIN). 
• Responsible for accurately and efficiently checking vehicles into the sale or inventory by use of the handheld scanner verifying the appropriate information.
• Responsible for visually inspecting vehicle to determine if foreign made, salvage, or has a re-assigned VIN and enter the appropriate announcement in the hand held scanner.
• Responsible for securing inoperable units and wrapping windows as needed.
• Responsible for providing excellent customer service to internal and external customers over the phone, radio, or in person, by quickly acknowledging customer by name (if known); thorough and accurately processing customer needs.
• Responsible for issuing authorized gate passes and authorizing vehicle exit to the appropriate consignor or transport company or designated driver. 
• Weekly physical review of inventory – completion of bonepile report
• Assure jump boxes are fully charged daily.
• Responsible for performing lot security including allowing only authorized person’s access to the lot, physically walking the lot and checking that all areas are secured as needed.
• Responsible for the movement of vehicles during non business hours to appropriate designations as assigned.
• Communicate closely with sales department to ensure the customer’s needs are met or exceeded.
• Assist inspectors as needed; assist and direct transporters and tow drivers.
• File gate passes
• Maintains a high level of confidentiality
• Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
• Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
• Performs other duties as assigned or requested to assure optimum service levels.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience (Level I)

High School Diploma / GED

Previous job experience should include customer focused job experience, PC skills, and industry knowledge very helpful. Strong interpersonal skills, problem-solving skills, and math skills are very beneficial. The ability to operate a variety of vehicles with different transmissions preferred. Some experience in the security field is desired. 

LANGUAGE SKILLS

Requires the ability to read, write, communicate and interpret information accurately in the English language.

Employee must demonstrate the ability to interact tactfully and positively with customers, vendors, AAAKC staff and management.

Reasoning Ability 

The ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists will be helpful. The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form essential. The ability to use common sense and sound judgment when faced with unusual situations is necessary. The ability to multi-task in this position is essential.

License/Certifications

Must have a valid driver’s license and the ability to pass a full background screen

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities perform the essential functions.

• Requires the ability to withstand long hours during which standing or walking is essential.
• Requires the ability to lift 40 pounds and occasionally more
• Requires the ability to work outdoors in adverse weather conditions
• Requires the ability to drive in adverse weather conditions
• The employee is required regularly to stand, walk, stoop, kneel or crouch, climb up on large vehicles.
• Requires being in fairly good physical shape in order to have the stamina required to perform the required duties

Work Environment

The Work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level is moderate to loud
• The physical exertion is moderate to high
• Work is performed throughout the facility/constantly on the move
• There are frequent employee, customer and vendor contacts during the day
• Work is performed in varying extreme outdoor weather conditions

America’s Auto Auction reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.