Clinic Clerk

The Clinic Clerk is responsible for assisting with daily administrative and clerical functions of AACI Health Clinic. Duties include check-out desk reception, medical records, preparations for medical appointments.

Duties and responsibilities: 

• Compile verifie, and file medical records.
• Prepare medical record of appointed patient, review records for completeness, assemble in standard order, and file records according to the designated system.
• Retrieve data, assist with coding of records, post test results to medical records and deliver to designated provider.
• Provide clerical support in the clinic, including filing, word processing, copying, faxing, data entry, and mail delivery.
• Perform patient relations duties such as scheduling appointments, preparing insurance and other forms, requesting medical records, and obtaining accurate patient information.
• Manage incoming calls, including providing callers with general agency information and route calls to appropriate persons.
• Greet visitors and clients and notify the appropriate staff person as necessary.
• Safeguard and respect the patient’s rights and confidentiality.
• Complete other related duties and projects as assigned.

Qualifications

Education & Experience:

• High School Diploma or GED required.
• Two years or more of medical records administrative support experience or equivalent education and training.
• Medical office experience required.
• Epic EHR software experience highly desired.

Knowledge, Skills, & Abilities:

• High level of verbal and written communication skills.
• Excellent attention to detail.
• Able to demonstrate working knowledge and understand HIPAA guidelines.
• Ability to maintain sensitive and confidential information.
• Proficient in Microsoft Office Suite and basic office operations such as fax, phones, and filing.
• Knowledge and experience with Epic EHR preferred.
• Fluent in English (verbal and written).
• Bilingual in English, Spanish, Chinese, Vietnamese, desired but not required.
• Ability to use independent judgment within established guidelines.
• Ability to organize work, set priorities, meet deadlines, and follow up on assignments.
• Ability to communicate well with people of diverse cultural, professional, and experiential backgrounds.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Working conditions

• Work is performed in a standard health clinic setting. Basic safety precautions and the use of protective clothing or gear are required.

Physical requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for extended periods of time, see to utilize a computer screen, frequently use hands; and reach with hands and arms for activities such as keyboarding. The mental demands of the job include regular comprehension, reasoning and decision making, organizing, reading, and writing.

AACI is an Equal Opportunity Employer.