At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance
• Potential for remote work & flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts

Job Responsibilities

40% Sales Management: Support all Club goals to include financial services, travel services, insurance growth, and membership growth and retention. Analyze data to evaluate, communicate and develop the performance of associates to drive growth and achieve sales targets. Provide on-going communication of sales results to associates. Work to develop new business and expand Travel and Insurance leads, opportunities and revenue. Achieve the identified company goal for satisfaction surveys as delivered from AAA National for accreditation. Ensure all team members support the organization’s business lines of Membership, Travel, Insurance and Visa (MTIV) with a focus on growth and retention.

25% Branch Operations: Manageand direct the operations of the Travel and Insurance Center. Oversee training associates in all travel center related services, new technology, and relevant policies and procedures. Identify and present solutions and new opportunities in processes, procedures and business development. Written communication is clear, to the point, and effective. Prepare and distribute all required reports for all travel center products and services. Ensure departmental budgets for capital and operating income and expenses are met.

25% Leadership: Identify, recruit and retain top performing employees; manage non-performing employees in accordance with company policy. Manage with the intent to motivate, train and develop. Provide timely, constructive feedback regarding progress of work and performance. Make well informed decisions, demonstrate initiative, use sound judgment, exhibit autonomy, and execute.

10% Customer Service: Provide resolution for escalated member concerns and ensure timely follow up is met. Observe and provide immediate coaching to associates to deliver exceptional customer or member satisfaction.

Job Specific Requirements

• Requires strong Microsoft Office knowledge and PC skills.
• Excellent verbal, written and presentation skills.
• Must be able to resolve problems and work under pressure to diffuse member concerns.
• Obtain and maintain required licenses or certifications including Travel Accident and Baggage Insurance.

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Must be able to lift, carry, push, pull a maximum of 25 lbs

Compensation

The mid-market salary range for this position is $70,158.00 to $77,953.00 plus an annual bonus opportunity. Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, , fully paid group life insurance, short and long term disability insurance, travel discounts and a free AAA membership.. To learn more visit: www.aaa.com/careers.

Experience

• Supervisory experience.
• 3 year(s): Experience in a sales environment, with solid sales performance management and process experience

Education

• Associates or better in Business Administration or related field