JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Summary :

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

As A Call Receive Senior you will over see day to day escalations from our members and exceptions. Provide courteous and professional assistance when helping our members.

Essential Functions :

Enjoy a fast-paced environment; handling 75 - 100 calls per shift

Be skilled at using multiple applications simultaneously and navigation tools like Google maps

Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures

Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

Be reliable to work a schedule that may include weekends / holidays and adhere to your assigned work schedule

Enjoy working from home and have a dedicated work space free of distractions / noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection.

Knowledge / Skills / Abilities :

Clear verbal and written communications.

Basic computer, relevant applications (e.g., Microsoft Word, Outlook, etc.), and telephone skills

Basic knowledge of vehicle components and common reasons for vehicle failure

General awareness of AAA products, and location of business offices within service area

Passion for customer service

Education & Experience / Licenses & Certification :

High School diploma or equivalent required, college education credits preferred.

1-year prior work experience in a customer facing position

6 months experience with AAA Call Center

$19.00 hourly starting pay

Last updated : 2024-05-23