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Lifecycle Service Manager
$30k-45k (estimate)
Full Time 10 Months Ago
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AAA Appliance Service Center is Hiring a Lifecycle Service Manager Near Wood Dale, IL

WHAT WE OFFER
“Never worked somewhere that I felt like I was part of a family before.”
“It’s so nice to have work-life balance and support each other when needed.” 
“I love that I am always busy and learning something new!”
These are just a few of the things that our team members say about our culture. Are you ready to put your passion behind an established and growing company like that?!
Our dedicated team members are provided with a full benefits package that includes, but is not limited to the following:
  • Health, Dental, Vision, Life, and Disability Insurance
  • SIMPLE IRA Retirement Plan with Employer Matching
  • Paid Holidays and Your Birthday Off
  • Paid PTO & Vacation Time
Compensation offers are negotiable and based on previous experience.
Bonuses: Monthly & Weekly Programs for additional compensation
Type: Full-Time
Work Schedule: Monday-Friday, rotating Saturdays (half day)
Work Hours: (8 hour shift) 8am to 5pm or 8:30am to 5:30pm or 9am to 6pm// 8am to 1pm on Saturdays
Pay Schedule: weekly, direct deposit
Work Location: Wood Dale, IL (work from home is not an option)
Candidate Ability Expectations:
  • Computer skills
  • Commute to and work from office location during work schedule
  • Smartphone and/or softphone skills
  • Multitask
To learn more about us please go to our website at www.appliance-aaa.com.
ROLE DAILY EXPECTATIONS
The primary role is to delight customers with the highest level of professionalism while managing the lifecycle of the service experience for each customer. A lifecycle service manager, or LSM, will act as a liaison between the field team and customers to provide support, products, and coordination to make sure that each customer’s service experience is timely and efficient. The goal for each of our team members is to ensure excellent service standards, minimize waste (LEAN practices), respond to customer inquiries, and maintain high customer satisfaction.
  • Assist as needed with incoming customer calls
  • Daily Route/Dispatch technicians correctly based on territory, skillset, and priority and notify customers of their time windows
  • Order parts for all members of the assigned tech squad
  • Assist techs with part research and/or lookups
  • Update customers with ongoing service statuses
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Monitor progress of technicians and adjust dispatch plans if needed
  • Coordinate with parts receiving team (help as needed)
  • Keep records of customer interactions
  • Assist the team with other duties as needed
Communication Methods Used: 
  • Phone
  • Chat
  • Text
  • Email
  • Website Portals
Previous Experience for Success:
  • Customer Service
  • Google Workspace
  • Scheduling/Dispatch
  • Purchasing/Procurement
  • Inventory management
Compensación: $30,000.00 - $45,000.00 per year

As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.

You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.

Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.

Are you prepared to start your journey toward becoming an appliance technician?

If so, look through our open positions using the filters above!

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

Job Summary

JOB TYPE

Full Time

SALARY

$30k-45k (estimate)

POST DATE

07/09/2023

EXPIRATION DATE

01/22/2024

WEBSITE

appliance-aaa.com

HEADQUARTERS

Park Ridge, IL

SIZE

<25

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