Description

Job Summary:

A1 Garage Door Service is the industry leader in garage door installation and repair. The Service Manager is an organized individual that can help our General Managers grow our company. The Service Manager will help assist in the daily tasks of a General Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work.

Supervisory Responsibilities:

• Provides direct oversight and guidance to up to 20 field employees to include: service technicians and maintenance technicians.

Duties/Responsibilities:

• Responsible for batch/deposits, tracking Divvy expenses, and purchasing. 
• Track budgets and profit and loss statements. 
• Actively monitor and manage fleet.
• Order and organize non-inventory items. 
• Audit and review inventory counts for accuracy and disposition discrepancies.
• Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner.
• Attend home and trade shows.
• Researching and identifying potential partners and establishing relationships.
• Monitors review sites. E.g. Google, Yelp, Bing, etc. To address resolve reviews in a timely manner.
• Provides performance management guidance to line management through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions).
• Responsible for hiring events, recruiting, interviewing, on and offboarding employees. 
• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond.
• Is available for customer escalation management and expert help for Technician calls.
• Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely. 
• Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention.
• Monitors Lytx video footage from fleet vehicles.
• Performs other related duties as assigned. 
• Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians.
• Verify Employee Timecards every week to ensure approved overtime and payroll accuracy.
• Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime.
• Coordinate and manage the pickup and delivery of inventory.
• Responsible for staging install of stock doors.
• Manage the pulling and completion of transfers for the warehouses to technicians and installers as requested.
• Assist Technicians in the field and participate in operational ride alongs as needed.
• Traveling to job sites for unannounced audit of quality of work. 
• All other job duties as assigned.

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient in computer skills to be able to learn and use the current CRM system which is ServiceTitan.

Education and Experience:

• Preferred prior knowledge of garage door parts and/or the home service industry.
• A minimum of 3 years managerial experience supporting and training a team required.
• Bachelor’s Degree in a related field, preferred.

Physical Requirements:

• Prolonged periods of standing and working on a computer
• Must be able to lift up to 50 pounds at times.